Terms of Service
By purchasing any services from SelfStartEnglish through the website or other methods provided by the company, you agree to the following:

1. The Parties acknowledge that Dutch law applies to the provision of services. In case of discrepancies between Dutch law and the law of the country of which the Client is a citizen (subject), the Parties shall be guided by Dutch legislation.

2. The Parties agree on the dates and times of individual sessions by mutual agreement.

3. The Parties may agree to change previously agreed session dates, but not later than 24 hours before the scheduled session.

4. In case of cancellation and/or rescheduling of a session initiated by the Client less than 24 hours before the scheduled session, the session is forfeited without a refund of the session fee.

5. The Parties independently cover bank commissions and any necessary payments related to bank transfers. The Parties independently fulfill their tax obligations.

6. In case of unilateral withdrawal by the Client from the services within 5 calendar days from the date of purchase, a refund of 50% of the service cost is provided. In case of withdrawal by the Client from the services after 5 calendar days, as well as in case of withdrawal after the service has started (after the Client has provided information), no refund of funds is provided.

7. If the exam date is set before the Client uses all purchased sessions, and the Client decides not to use the remaining sessions, the Parties may agree to a partial refund of the actual paid amount, equivalent to the cost of the unused sessions. This provision does not apply if the sessions were not conducted according to clause 4.3 of this Agreement.

8. Services are considered provided properly and in good quality if the Client uses all sessions provided by this Agreement. If a session is forfeited, it is deducted from the total number of sessions provided by this Agreement and does not affect the proper provision of services.

9. The Parties undertake to keep confidential all information about the work process, internal documents, financial matters, organization of work of their employees, organization of receiving and processing information, and any other information related to the work of the Client and the Performer, respectively. Such information may be disclosed to representatives of the Parties. Information may also be disclosed to third Parties only in cases directly provided by law, as well as if the corresponding information is disclosed by the Party that was the original owner of such Confidential information.

10. The fact of concluding this Agreement, information about the Parties, and its subject matter are not considered confidential information.

11. All rights to the results of intellectual activity and means of individualization arising from the provision of services, as well as used or related to such provision, belong to the Performer. The Client is granted the right to use the documentation prepared for him within the framework of the services under this Agreement exclusively for the purpose of admission to a higher educational institution.

12. Disputes and disagreements arising from this Agreement, as well as directly or indirectly related to it, are resolved by the Parties through negotiations. In case of failure to reach an agreement between the Parties after mandatory compliance with the pre-trial procedure (a claim is sent by registered letter with an inventory of attachments and may also be duplicated in electronic form with mandatory attachment of copies of the inventory of attachments to the registered letter and the receipt for sending the claim. The response to the claim must be sent in a similar manner within 10 (ten) calendar days from the date of receipt of the claim), the dispute is transferred to the jurisdiction of the court, which according to current Dutch legislation has the authority to consider this dispute.